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Smartsupp
Live Chat Chatbot Engagement Widget
Key features
API Session Replay Contact Form

Smartsupp Overview, Pricing, Features, Integrations, and Comparisons

What is Smartsupp?

Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based

Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.Β 

The paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.

The following prices are for a monthly billed subscription. All of Smartsupp’s plans come with a 14 day free trial.

  • Free: $0

  • Standard: $25.5 per month

  • Pro: $60 per month

  • Ultimate:Β price quotes available through sales agents

Agent Platform

Android

iOS

Website Dashboard

Windows

Agent Tools

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Channels

Email

Facebook Messenger

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Agent Platform

Android

iOS

Website Dashboard

Windows

Agent Tools

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Channels

Email

Facebook Messenger

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Integrations

Google Tag Manager

Plugins

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

Integrations

Google Tag Manager

Plugins

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress