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open source
Rocket.Chat
Live Chat Chatbot Help Desk
Key features
Omnichannel Private and Group Chat Helpdesk

Rocket.Chat Overview, Features, Integrations, and Comparisons

What is Rocket.Chat?

Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Agent Platform

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

File Sharing

Internal Notes

Message Status

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Agent Platform

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

Internal Notes

Message Status

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Integrations

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho