Rocket.Chat logo
open source
Rocket.Chat
Live Chat Chatbot Help Desk
Key features
Omnichannel Private and Group Chat Helpdesk

Rocket.Chat Overview, Pricing, Features, Integrations, and Comparisons

What is Rocket.Chat?

Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud-hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on-premise

  • Community: $0

  • Enterprise: price quotes available through sales agents

Agent Platform

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

File Sharing

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Agent Platform

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Integrations

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Integrations

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho