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Live Agent
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Key features
Omnichannel CRM Multi Language

Live Agent Overview, Pricing, Features, Integrations, and Comparisons

What is Live Agent?

LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’Β engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia

Live Agent Notable Customers

Airbus
Forbes
Nascar.

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based

LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.

The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for Enterprises.

All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.

The following prices are for monthly billed subscriptions:

  • Small: $15 per seat per month

  • Medium: $35 per seat per month

  • Large: $59 per seat per month

  • Enterprise: $85 per seat per month

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Chat History

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Automated Custom Greeting

Canned Replies

Conversation Routing

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Facebook Messenger

Instagram

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Colors

Notification Settings

Remove -Powered by-

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Chat History

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Automated Custom Greeting

Canned Replies

Conversation Routing

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Facebook Messenger

Instagram

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Colors

Notification Settings

Remove -Powered by-

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

Integrations

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress