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Intercom
Live Chat In-app Live Chat Chatbot
Key features
Omnichannel Lead Generation Integrations

Intercom Overview, Pricing, Features, Integrations, and Comparisons

What is Intercom?

Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based

Intercom has several pricing schemes depending on your needs. The different solutions target support, engagement, or conversion. The available features in each plan depend on the goals you have set out. Add-ons are available to expand your plan if necessary.

There is a slimmed-down plan for eligible Startups from $78 per month for an annually billed subscription. Although their products are polished and user-friendly, Intercom is not suited for all businesses. Even at entry-level the Intercom messenger will set you back a hefty dime. It goes without saying, Intercom specializes in tailored solutions at Enterprise level.

Free trials are available, though it requires entering your credit card information. You will get billed if you don’t cancel your subscription in time. This is a considerable downside and a bit of an archaic practice in our opinion.

Intercom only offers annually billed plans.

  • Early Stage: $65 per month (10 seats) *Only for eligible startups

  • Starter: $74 per month

  • Pro: price quote only available through sales agents

  • Premium: price quote only available through sales agents

Plans for Enterprises with additional privacy and compliance requirements are available also through sales agents.

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Operation Hours Schedule

Product Cards

Response Expectation

Triggers

Channels

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Light and Dark Themes

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Size and Shape

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Operation Hours Schedule

Product Cards

Response Expectation

Triggers

Channels

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Light and Dark Themes

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Joomla

OpenCart

Shopify

WooCommerce

WordPress

Integrations

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Joomla

OpenCart

Shopify

WooCommerce

WordPress