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HelpScout
Live Chat Help Desk In-app Live Chat
Key features
Team Inbox Helpdesk Live Chat

HelpScout Overview, Pricing, Features, Integrations, and Comparisons

What is HelpScout?

Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

HelpScout Pricing Model

  • Feature Based
  • Seat Based

The standard plan has room to add up to 25 seats and includes 2,000 proactive messages to engage contacts. The Plus plan has no limitation on seats to add and offers additional management en team features. Extra proactive messages are available for a monthly fee of $20 per 2,000 messages. There are also add-ons available for increased Enterprise level security and compliance

The following prices are for a monthly subscription and all plans have a 15 day free trial.

  • Standard: $25 per seat per month

  • Plus: $50 per seat per month

  • Pro: $65 per seat per month *Annual only

Agent Platform

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Channels

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Agent Platform

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Channels

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Integrations

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

WordPress

Integrations

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

WordPress