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Gorgias
Live Chat Help Desk
Key features
Business SMS Order Management Call Management

Gorgias Overview, Pricing, Features, Integrations, and Comparisons

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based

Gorgias’ monthly pricing plans begin at $10 per month for 3 seats with 50 tickets included. The Starter plan includes unlimited channels but is limited in active integrations. All upwards plans include 150 active integrations and up to 500 seats. Tickets outside the plans will cost you $0.36 - $0.40 per ticket. Voice, SMS, and Automation add-ons are also available for a monthly fee.

The following prices are for a monthly subscription and all plans have a 7 day free trial.

  • Starter: $10 per month (50 tickets)

  • Basic: $60 per month (300 tickets)

  • Pro: $360 per month (2,000 tickets)

  • Advanced: $900 per month (5,000 tickets)

Custom price quotes for Enterprises are available through sales agents.

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Widget Position

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Widget Position

Integrations

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

BigCommerce

Magento

Shopify

Integrations

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

BigCommerce

Magento

Shopify