Freshchat logo
Freshchat
Live Chat Chatbot Call Center
Key features
Intuitive Chatbot Builder Omnichannel API

Freshchat Overview, Pricing, Features, Integrations, and Comparisons

What is Freshchat?

Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based

Freshchat has an impressive free plan for up to 100 seats, that comes with basic features and chatbots. However, this plan doesn’t include chatbot sessions. You will need to pay $75 for 1000 bot sessions per month. The paid plans start with up to 2000 bot sessions per month included. The following prices are for a monthly subscription and all plans have a 21 day free trial.

  • Free: $0

  • Growth: $18 per month per seat

  • Pro: $47 per month per seat

  • Enterprise: $83 per month per seat

Custom price quotes for Enterprises are available through sales agents.

Agent Platform

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Pre-chat Options

Agent Status

Canned Replies

FAQ

Hours of Operation

Offline Ticket Form

Pop Out Window

Pre Chat Form

Response Expectation

Channels

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website

WhatsApp

Customization

Branding

Colors

Display Name and Title

Notification Settings

Agent Platform

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Pre-chat Options

Agent Status

Canned Replies

FAQ

Hours of Operation

Offline Ticket Form

Pop Out Window

Pre Chat Form

Response Expectation

Channels

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website

WhatsApp

Customization

Branding

Colors

Display Name and Title

Notification Settings

Integrations

Calendly

Clearbit

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zendesk

Plugins

Shopify

WooCommerce

Wordpress

Integrations

Calendly

Clearbit

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zendesk

Plugins

Shopify

WooCommerce

Wordpress