Formilla logo
Formilla
Live Chat Chatbot Managed Live Chat
Key features
Multi Language Lead Generation

Formilla Overview, Pricing, Features, Integrations, and Comparisons

What is Formilla?

Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based

Formilla has a free plan for small businesses with up to 30 chats per month and 1 seat. Their paid plans start a $17.49 per month. This plan has 1 seat included, extra seats can be added for an additional fee. Custom Bots and AI Chatbots can be added for $34.99 per month, which includes up to 500 chats.

The following prices are for a monthly subscription and all plans have a 15 day free trial available.

  • Standard: $0

  • Premium: $17.49 per month

  • Professional: $49.99 per month

  • Growth: $74.99 per month

Managed Live Chat starts with Formilla 10 at $69.00 per month for up to 10 chats.

  • Formilla 10: $69 per month

  • Formilla 50: $299 per month

  • Formilla 100: $499 per month

  • Formilla Dedicated: $1,199 per month (full-time agent)

Agent Platform

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Visitor Information

Visitor Page Tracking

Pre-chat Options

Automated Custom Greeting

Email Capture

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Email

Website Chatwidget

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

Agent Platform

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Visitor Information

Visitor Page Tracking

Pre-chat Options

Automated Custom Greeting

Email Capture

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Email

Website Chatwidget

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

Integrations

Zapier

Plugins

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

WordPress

Integrations

Zapier

Plugins

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

WordPress