Chatwoot logo
open source
Chatwoot
Live Chat
Key features
Omnichannel

Chatwoot Overview, Pricing, Features, Integrations, and Comparisons

What is Chatwoot?

Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based

Free plans are available for hosted as well as self-hosted deployment.

Hosted cloud solutions

The free Hacker plan gets you 2 seats, limited features, and only the website live chat widget as a channel. More features, as well as all channels, come with the annual Startups subscription starting from $19 per seat per month.

  • Hacker: $0

  • Startups: $19 per seat per month

  • Business: $39 per seat per month

  • Enterprise: $99 per seat per month

Self-hosted solutions

The free Community Edition plan gives you more control but lacks features and does not receive support from Chatwoot. The Premium Support plan starts from $19 per seat per month and offers you custom branding and priority email support. A dedicated account manager, phone support, and advanced security features like access management are only included in the Enterprise Edition starting from $99 per seat per month.

  • Community Edition: $0

  • Premium Support: $39 per seat per month

  • Enterprise Edition: $99 per seat per month

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Chat History

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Internal Notes

Keyboard Shortcuts

Message Filter

Tags

Typing Indicator

Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Channels

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

WhatsApp

Customization

Colors

Visitor Pop out Window

Agent Platform

Android

iOS

Website Dashboard

Agent Tools

Canned Replies

Chat History

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Internal Notes

Keyboard Shortcuts

Message Filter

Tags

Typing Indicator

Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Channels

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

WhatsApp

Customization

Colors

Visitor Pop out Window

Integrations

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks

Integrations

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks