3CX logo
3CX
Live Chat Call Center Video Chat
Key features
Video Conferencing Call Management Business SMS

3CX Overview, Pricing, Features, Integrations, and Comparisons

What is 3CX?

3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

3CX Pricing Model

  • Feature Based

3CX offers both self-managed and hosted solutions. The hosted solutions have a free forever plan. This plan includes 1 ring group, live chat, team messaging, and WhatsApp integration. The following prices of their hosted plans are for an annual subscription (monthly plans are not available) and all plans offer a 60 day free trial.

Hosted

  • Free: $0

  • Startup Pro: $175 per year ($14.60 per month)

  • Dedicated Pro: $295 per year ($24.60 per month)

  • Dedicated Enterprise: $330 per year ($27.50 per month)

Self-Managed

The self-managed plans start at $145 per year ($12.10 per month)

Agent Platform

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

File Sharing

Search

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Agent Status

Custom Greeting

Email Capture

Inactivity Message

Offline Form

Operation Hours Schedule

Pre Chat Form

Channels

Email

Facebook Messenger

Phone Call

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Widget Animation

Widget Size and Shape

Agent Platform

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Search

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Agent Status

Custom Greeting

Email Capture

Inactivity Message

Offline Form

Operation Hours Schedule

Pre Chat Form

Channels

Email

Facebook Messenger

Phone Call

Website Chatwidget

WhatsApp

Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Widget Animation

Widget Size and Shape

Integrations

Bitrix24

Freshdesk

Hubspot

JetPack CRM

Microsoft Dynamics 365

Salesforce

Zendesk

Zoho

Plugins

Drupal

Joomla

WordPress

Integrations

Bitrix24

Freshdesk

Hubspot

JetPack CRM

Microsoft Dynamics 365

Salesforce

Zendesk

Zoho

Plugins

Drupal

Joomla

WordPress