View Watermelon profile
Chatbot Conversational AI Live Chat
Team Inbox AI Automation Hub Live Chat
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Watermelon versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Watermelon Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $149 p/m
Free Plan: Available
Free Trial: 14 days

Rocket.Chat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Watermelon Details

Owned by
Watermelon B.V.
Year founded
2016
HQ Location
Utrecht, Netherlands

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Watermelon Notable Customers

AFAS
Gaslicht.com
New York Pizza

What is Watermelon?


Watermelon is a Dutch no-code chatwidget platform.

They let you experience AI chatbot technology as never before. A GPT-4 supported communication tool to help your customers, empower your team and reduce your workload.

Their integrated conversation builder interface allows you to create advanced dialog sequences to automate your customer’s optimal flow into your organization.

Watermelon’s payment model is based on a platform fee that starts at $149 per month for a monthly subscription, a fixed price per chatbot, and a small charge ($0.07) per conversation.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Watermelon Agent Platform

Rocket.Chat Agent Platform

Agent Platform

Watermelon

Rocket.Chat

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Watermelon

Rocket.Chat

AI Assisted Flow

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Contacts Export

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Language Detection

Message Filter

Message Status

Notifications Audio

Notifications Visual

Real Time Translation

Search

Tags

Team Inbox

Typing Indicator

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Watermelon

Rocket.Chat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

FAQ

Hours of Operation

Knowledgebase

Offline Ticket Form

Pop Out Window

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Response Expectation

Triggers

Channels

Watermelon

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Watermelon

Rocket.Chat

Animations

Avatar

Behaviour

Branding

Chatbox Size

Colors

Display Name and Title

Icon

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Tagline

Visitor Migrate to Mobile (QR)

Visitor Pop out Window

Visitor Receive Chat Transcript

Visitor Request Human Agent

White Label (Remove -Powered by-)

Widget Size and Shape

Integrations

Watermelon

Rocket.Chat

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Watermelon

Rocket.Chat

BigCommerce

Blogger

Bubble

Cardd

Cloudflare

Drupal

Dukaan

Ecwid

Facebook Marketplace

Ghost

GoDaddy

Jimdo

Joomla

Lightspeed

Magento

Moodle

OpenCart

Phoenix

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons