View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub
View Trengo profile
Live Chat
WhatsApp Lead Generation

Userlike versus Trengo


Compare Features, Integrations, Plugins, and Prices

Userlike Pricing Model

  • Feature Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Trengo Pricing Model

  • Feature Based
Starts from: $22 p/m
Free Plan:Not Available
Free Trial: 14 days

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Trengo Details

Owned by
Trengo
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com
LinkedIn
Twitter

Userlike Notable Customers

Toyota, Nivea

Trengo Notable Customers

Nubikk
Rotterdam University
Toyota

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

What is Trengo?


Trengo, a VC backed scale-up from the Netherlands has been growing at an impressive rate. They have been around since 2015.

Trengo describes their product as Smart Conversations Platform. A clever way to include their omnichannel chat products, combined with their automated chatbots, to man customer support channels for their customers.

Their platform is priced per agent, and the price per agent increases when more functionality or features are required.

The lowest price per agent is $15 and the minimum requirement is 2 agents to set up your account.

Notable customers of Trengo include Toyota, Nubikk and Rotterdam University

Userlike Agent Platform

Trengo Agent Platform

Agent Platform

Userlike

Trengo

Android

iOS

MacOS

Web App

Windows

Agent Tools

Userlike

Trengo

Canned Replies

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Typing Preview

Userlike Pre-chat Options

Trengo Pre-chat Options

Pre-chat Options

Userlike

Trengo

Canned Replies

Scheduled Hours

Userlike Supported File Types

Trengo Supported File Types

Supported File Types

Userlike

Trengo

.doc(x)

.jpg

.pdf

.png

.webp

Widget Customization

Userlike

Trengo

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

White label

Userlike Integrations

Trengo Integrations

Integrations

Userlike

Trengo

Google Tag Manager

Plugins

Userlike

Trengo

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Wix

Wordpress

Connectivity

Userlike

Trengo

Email

Facebook Messenger

Google Assistant

Instagram

Telegram

Text Messaging (SMS)

Twitter

Website

Wechat

Whatsapp

Comparisons