View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub
View SocialIntents profile
Live Chat
Live Chat

Userlike versus SocialIntents


Compare Features, Integrations, Plugins, and Prices

Userlike Pricing Model

  • Feature Based
  • Site Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

SocialIntents Pricing Model

  • Feature Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
LinkedIn
Twitter

Userlike Notable Customers

Toyota, Nivea

SocialIntents Notable Customers

No Data Available

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

What is SocialIntents?


Social Intents offers a basic chat widget that focuses on integration with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Their plans start at $39 for two agents and up to 200 chat sessions per month. The more expensive plans include unlimited agents. They have a 14-day free trial available.

Social Intents doesn’t share any examples of its customer base.

Userlike Agent Platform

SocialIntents Agent Platform

Agent Platform

Userlike

SocialIntents

MacOS

Web App

Windows

Agent Tools

Userlike

SocialIntents

Canned Replies

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Typing Preview

Userlike Pre-chat Options

SocialIntents Pre-chat Options

Pre-chat Options

Userlike

SocialIntents

Canned Replies

Channels

Userlike

SocialIntents

Facebook Messenger

Telegram

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

Userlike

SocialIntents

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

White label

Userlike Integrations

SocialIntents Integrations

Integrations

Userlike

SocialIntents

Google Tag Manager

Slack

Plugins

Userlike

SocialIntents

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Wix

Wordpress

Comparisons