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Userlike versus HybridChat


Compare Features, Integrations, Plugins, and Prices

Userlike Pricing Model

  • Conversation Based
  • Feature Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

HybridChat Pricing Model

  • Conversation Based
  • Feature Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

Userlike Notable Customers

Toyota, Nivea

HybridChat Notable Customers

Ford
Janssen Pharma
Target

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

Agent Platform

Userlike

HybridChat

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Userlike

HybridChat

AI Assisted Flow

Canned Replies

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Meeting Scheduling

Search

Ticketing

Visitor Ban

Visitor Typing Preview

Userlike Pre-chat Options

HybridChat Pre-chat Options

Pre-chat Options

Userlike

HybridChat

Canned Replies

Channels

Userlike

HybridChat

Email

Facebook Messenger

Google Assistant

Instagram

Telegram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Userlike

HybridChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Position

HybridChat Integrations

Integrations

Userlike

HybridChat

Google Tag Manager

Webhooks

Zapier

Plugins

Userlike

HybridChat

BigCommerce

Blogger

Drupal

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons