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Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
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Live Chat
Live Chat Messenger Integration AI Automation Hub

Trengo versus Userlike


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Userlike Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Trengo Notable Customers

Muntstad
Parfumado
Volero

Userlike Notable Customers

Toyota, Nivea

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Agent Platform

Trengo

Userlike

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Trengo

Userlike

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

Userlike

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Trengo

Userlike

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

Wechat

WhatsApp

Customization

Trengo

Userlike

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Trengo

Userlike

Dialogflow

Google Tag Manager

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Webhooks

Zapier

Plugins

Trengo

Userlike

BigCommerce

Drupal

Jimdo

Lightspeed

Magento

Shopify

Shopware

Squarespace

Wix

WooCommerce

WordPress

Comparisons