View Trengo profile
Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form

Trengo versus Smartsupp


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Trengo Notable Customers

Muntstad
Parfumado
Volero

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.  Their paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.

All of Smartsupp’s plans come with a 14-day free trial, allowing you to try out the software and see if it’s the right fit for your needs. 

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

Agent Platform

Trengo

Smartsupp

Android

Email Inbox

iOS

MacOS

Web App

Windows

Agent Tools

Trengo

Smartsupp

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

Smartsupp

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Hours of Operation

Knowledgebase

Message Routing

Offline Ticket Form

Pop Out Window

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Response Expectation

Triggers

Channels

Trengo

Smartsupp

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

Wechat

WhatsApp

Customization

Trengo

Smartsupp

Avatar

Behaviour

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Icon

Mobile Widget

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Tagline

Visitor Request Human Agent

Widget Size and Shape

Integrations

Trengo

Smartsupp

Dialogflow

Google Tag Manager

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Webhooks

Zapier

Plugins

Trengo

Smartsupp

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WooCommerce

Wordpress

Comparisons