View Trengo profile
Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
View Slaask profile
Chatbot Live Chat Video Chat
Live Chat Slack Screen Sharing

Trengo versus Slaask


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Slaask Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

Trengo Notable Customers

Muntstad
Parfumado
Volero

Slaask Notable Customers

Cumul.io
Sky Rocket Development
Windoo

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is Slaask?


Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from Slack.

Having your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace.

Slaask offers a Marketplace, Meetings feature, and Conversation Flows to create specific paths for your customers to follow based on their needs. The flows can be either 100% automatic or combined with human interaction to filter incoming conversations and focus on the ones most important to your business.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2023.

Agent Platform

Trengo

Slaask

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Trengo

Slaask

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Screenshots

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

Slaask

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Trengo

Slaask

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

Wechat

WhatsApp

Customization

Trengo

Slaask

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Trengo

Slaask

Agile CRM

Dialogflow

Google Tag Manager

Help Scout

Helpscout

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Slack

Webhooks

Zapier

Plugins

Trengo

Slaask

BigCommerce

Facebook Marketplace

Lightspeed

Magento

Shopify

Shopware

WooCommerce

WordPress

Comparisons