View Trengo profile
Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
View Rumbletalk profile
Chat Room
Private and Group Chat Screen Messages Polls

Trengo versus Rumbletalk


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Rumbletalk Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $49 p/m
Free Plan: Available
Free Trial: Not Available

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Rumbletalk Details

Owned by
Rumbletalk
Year founded
2012
HQ Location
Tel Aviv, Israel

Trengo Notable Customers

Muntstad
Parfumado
Volero

Rumbletalk Notable Customers

Nasdaq
Solar Winds
Wix

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is Rumbletalk?


RumbleTalk is an online group chat platform for websites and virtual events. It offers 5 Chat Types you can use anytime:

  1. Members Chat
    A closed group chat exclusively for your members. This can be used with a log-in system or integration of your own user base.
    Use it for: Private communities and VIP sites

  2. Queued Chat
    A moderated group chat with a designated administrator that can screen messages before it goes live.
    Use it for: Hosting Q&A Sessions, webinars, conferences

  3. Private Chats
    A one-on-one chat where anyone can start a conversation with a fellow chatter.
    Use it for: Networking and dating sites

  4. Experts Chat
    A one-on-one chat where only the chat admin can start a conversation with any user.
    Use it for: Professional consultation, job interviews, and private tutoring

  5. Social Chat
    A public group chat accessible to anyone
    Use it for: Open communities, marketplace, fan page, and public discussions. To keep the chat safe, the chat owner can ban users and profanity, slow down the chat, mute all users, and export the chat transcript.

Rumbletalk’s unique feature is being able to approve or reject messages within the chat before it goes live - perfect for hosting Q&A sessions during live online events. This powerful chat platform makes connecting and engaging with your audience super easy because of other engagement features such as polls,  file sharing, video and audio calls, and admin moderation.

Agent Platform

Trengo

Rumbletalk

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Trengo

Rumbletalk

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

Rumbletalk

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Trengo

Rumbletalk

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

Wechat

WhatsApp

Customization

Trengo

Rumbletalk

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Trengo

Rumbletalk

Dialogflow

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Webhooks

Zapier

Plugins

Trengo

Rumbletalk

BigCommerce

Drupal

Jimdo

Joomla

Lightspeed

Magento

Moodle

Shopify

Shopware

Weebly

Wix

WooCommerce

WordPress

Comparisons