View Trengo profile
Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat

Trengo versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Trengo Notable Customers

Muntstad
Parfumado
Volero

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

Agent Platform

Trengo

HelpScout

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Trengo

HelpScout

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

HelpScout

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Trengo

HelpScout

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

Wechat

WhatsApp

Customization

Trengo

HelpScout

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Notification Counter

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Trengo

HelpScout

Aircall

Calendly

Chatra

Clearbit

Dialogflow

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

Trengo

HelpScout

BigCommerce

Facebook Marketplace

Lightspeed

Magento

Shopify

Shopware

Webex

WooCommerce

WordPress

Comparisons