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Live Chat
WhatsApp Lead Generation
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Chat Agents Chatbot Live Chat
Multi Language Lead Generation

Trengo versus Formilla


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $22 p/m
Free Plan:Not Available
Free Trial: 14 days

Formilla Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

Trengo Details

Owned by
Trengo
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com
LinkedIn
Twitter

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Trengo Notable Customers

Nubikk
Rotterdam University
Toyota

What is Trengo?


Trengo, a VC backed scale-up from the Netherlands has been growing at an impressive rate. They have been around since 2015.

Trengo describes their product as Smart Conversations Platform. A clever way to include their omnichannel chat products, combined with their automated chatbots, to man customer support channels for their customers.

Their platform is priced per agent, and the price per agent increases when more functionality or features are required.

The lowest price per agent is $15 and the minimum requirement is 2 agents to set up your account.

Notable customers of Trengo include Toyota, Nubikk and Rotterdam University

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

Trengo Agent Platform

Formilla Agent Platform

Agent Platform

Trengo

Formilla

Android

iOS

MacOS

Web App

Windows

Agent Tools

Trengo

Formilla

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Visitor Information

Visitor Page Tracking

Pre-chat Options

Trengo

Formilla

Automated Custom Greeting

Email Capture

Hours of Operation

Pre Chat Form / Lead Generation

Scheduled Hours

Triggers

Widget Customization

Trengo

Formilla

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Position

Profile Picture

White label

Trengo Integrations

Formilla Integrations

Integrations

Trengo

Formilla

Zapier

Plugins

Trengo

Formilla

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

Wordpress

Connectivity

Trengo

Formilla

Email

Facebook Messenger

Google Assistant

Instagram

Telegram

Text Messaging (SMS)

Twitter

Website

Wechat

Whatsapp

Comparisons