View Trengo profile
Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel
View Elfsight profile
Engagement Widget Live Chat
Omnichannel Dedicated Widgets WhatsApp

Trengo versus Elfsight


Compare Features, Integrations, Plugins, and Prices

Trengo Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
  • Visitor Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Elfsight Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
  • Visitor Based
Starts from: $6 p/m
Free Plan: Available
Free Trial: Not Available

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Elfsight Details

Owned by
LLC Elfsight
Year founded
2012
HQ Location
Yerevan, Armenia

Trengo Notable Customers

Muntstad
Parfumado
Volero

Elfsight Notable Customers

Cartier
Disney on Ice
NBC Palm Springs

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

What is Elfsight?


Elfsight is a SaaS service with customizable & coding-free widgets to upgrade your website with chats, social feeds, reviews, forms, and other e-commerce solutions.

Chatwidgets come in different flavors, specifically dedicated to a single platform or ‘all-in-one’. There are over 30 templates for any use case.

Elfsight widgets are designed to be easy to install and use, even for users without technical expertise. And, they also provide excellent customer support and have a dedicated team to assist users with any issues or questions.

Elfsight has already helped 1,000,000 customers and businesses worldwide to increase their website traffic, generate leads, and improve user experience. Overall, Elfsight is a reliable and user-friendly solution for anyone looking to enhance their website’s functionality and engagement.

Agent Platform

Trengo

Elfsight

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Trengo

Elfsight

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Trengo

Elfsight

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Trengo

Elfsight

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Phone Call

RumbleTalk

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website Chatwidget

Wechat

WhatsApp

Customization

Trengo

Elfsight

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Notification Counter

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Trengo

Elfsight

Dialogflow

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Sendinblue

Webhooks

Zapier

Plugins

Trengo

Elfsight

BigCommerce

Blogger

Drupal

Ecwid

GoDaddy

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shopify

Shopware

Squarespace

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons