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Tidio versus Intercom


Compare Features, Integrations, Plugins, and Prices

Tidio Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Intercom Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Intercom Details

Owned by
Intercom
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.

Tidio Agent Platform

Intercom Agent Platform

Agent Platform

Tidio

Intercom

Android

iOS

Web App

Tidio Agent Tools

Intercom Agent Tools

Agent Tools

Tidio

Intercom

Canned Replies

File Sharing

Tidio Widget Customization

Intercom Widget Customization

Widget Customization

Tidio

Intercom

Colors

Tidio Plugins

Intercom Plugins

Plugins

Tidio

Intercom

Joomla

OpenCart

Connectivity

Tidio

Intercom

Email

Facebook Messenger

Instagram

Twitter

Website

Whatsapp