View Tawk.to profile
Live Chat Managed Live Chat
Live Chat
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Tawk.to versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Tawk.to Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Rocket.Chat Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Agent Platform

Tawk.to

Rocket.Chat

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Tawk.to

Rocket.Chat

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Contacts Export

Custom Visitor Permissions

File Sharing

Group Messaging

Internal Messaging

Internal Notes

Message Filter

Notifications Visual

Screen Sharing

Search

Tags

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Tawk.to

Rocket.Chat

Agent Status

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Tawk.to

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Tawk.to

Rocket.Chat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Tawk.to

Rocket.Chat

Cayzu Help Desk

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Tawk.to

Rocket.Chat

Cloudflare

Drupal

Joomla

Squarespace

Weebly

Wix

WordPress

Comparisons