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Tawk.to versus Intercom


Compare Features, Integrations, Plugins, and Prices

Tawk.to Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
  • Visitor Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Intercom Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Intercom Details

Owned by
Intercom
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.

Tawk.to Agent Platform

Intercom Agent Platform

Agent Platform

Tawk.to

Intercom

Android

iOS

MacOS

Web App

Windows

Agent Tools

Tawk.to

Intercom

Canned Replies

Chat History

Contacts Export

File Sharing

Group Messaging

Internal Messaging

Message Filter

Notifications Visual

Screen Sharing

Search

Tags

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Pre-chat Options

Tawk.to

Intercom

Agent Status

Custom Greeting

Hours of Operation

Pre Chat Form

Triggers

Widget Customization

Tawk.to

Intercom

Behaviour

Colors

Mobile Widget

Notification Settings

Widget Size and Shape

Tawk.to Integrations

Intercom Integrations

Integrations

Tawk.to

Intercom

Cayzu Help Desk

Webhooks

Zapier

Plugins

Tawk.to

Intercom

Cloudflare

Drupal

Joomla

OpenCart

Squarespace

Weebly

Wix

Wordpress

Connectivity

Tawk.to

Intercom

Facebook Messenger

Twitter

Website

Whatsapp

Comparisons