View Tawk.to profile
Live Chat Managed Live Chat
Live Chat
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

Tawk.to versus Intercom


Compare Features, Integrations, Plugins, and Prices

Tawk.to Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Intercom Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Agent Platform

Tawk.to

Intercom

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Tawk.to

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Screen Sharing

Search

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Pre-chat Options

Tawk.to

Intercom

Agent Status

Canned Replies

Conversation Routing

Custom Greeting

Operation Hours Schedule

Pre Chat Form

Product Cards

Response Expectation

Triggers

Channels

Tawk.to

Intercom

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Tawk.to

Intercom

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Tawk.to

Intercom

Calendly

Cayzu Help Desk

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Tawk.to

Intercom

Cloudflare

Drupal

Joomla

OpenCart

Shopify

Squarespace

Weebly

Wix

WooCommerce

WordPress

Comparisons