View Tawk.to profile
Chat Agents Live Chat
Live Chat
View Formilla profile
Chat Agents Chatbot Live Chat
Multi Language Lead Generation

Tawk.to versus Formilla


Compare Features, Integrations, Plugins, and Prices

Tawk.to Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Formilla Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

Tawk.to Agent Platform

Formilla Agent Platform

Agent Platform

Tawk.to

Formilla

Android

iOS

MacOS

Web App

Windows

Agent Tools

Tawk.to

Formilla

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Contacts Export

File Sharing

Group Messaging

Internal Messaging

Message Filter

Notifications Visual

Screen Sharing

Search

Tags

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Tawk.to

Formilla

Agent Status

Automated Custom Greeting

Custom Greeting

Email Capture

Hours of Operation

Pre Chat Form

Pre Chat Form / Lead Generation

Triggers

Widget Customization

Tawk.to

Formilla

Behaviour

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Mobile Widget

Notification Settings

Position

Profile Picture

White label

Widget Size and Shape

Tawk.to Integrations

Formilla Integrations

Integrations

Tawk.to

Formilla

Cayzu Help Desk

Webhooks

Zapier

Plugins

Tawk.to

Formilla

BigCommerce

Cloudflare

Drupal

Joomla

OpenCart

Shopify

Squarespace

Weebly

Wix

Wordpress

Tawk.to Connectivity

Formilla Connectivity

Connectivity

Tawk.to

Formilla

Email

Website

Comparisons