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Call Center Chatbot Conversational AI
WhatsApp Intuitive Chatbot Builder Omnichannel

Talkative versus Trengo


Compare Features, Integrations, Plugins, and Prices

Talkative Pricing Model

  • Feature Based
  • Seat Based
Starts from: $229 p/m
Free Plan:Not Available
Free Trial: 14 days

Trengo Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan:Not Available
Free Trial: 14 days

Talkative Details

Owned by
Talkative
Year founded
2016
HQ Location
Newport, United Kingdom
LinkedIn
Twitter

Trengo Details

Owned by
Trengo B.V.
Year founded
2015
HQ Location
Utrecht, Netherlands
Website
trengo.com

Talkative Notable Customers

Bravissimo, the MDU
ICX

Trengo Notable Customers

Muntstad
Parfumado
Volero

What is Talkative?


Talkative is more than just a chat widget. The platform offers full remote-support availability. Ideal if you’re in the application business and need to take a look at specific settings or uncover more details on your customer.

The integration with Mitel is unique and caters to a group of companies that already have voice services.

Talkative has customers such as Bravissimo, the MDU and services company ICX.

What is Trengo?


Trengo, a Venture Capital backed scale-up from the Netherlands, has been growing at an impressive rate since their conception in 2015. They have developed an impressive customer service and engagement platform that unites all your channels and conversations on a single platform.

Trengo has a wide variety of customers, focusing on companies such as eCommerce shops, retailers, service companies, and educational organizations. Their setup enables you to efficiently scale your customer service and maintain a high-quality customer experience.

Trengo has found a clever way to include an omnichannel platform, with their automated flow- and chatbots, to man customer support channels for their customers. Their shared inbox makes it easy to assign incoming messages to colleagues or teams. They even thought of an automated fallback system so no incoming messages are left behind. Messages will always be routed to a designated agent if they are not assigned within a specified period. 

Trengo offers 3 plans, ranging from $20 to to $45 per seat per month. All plans has a minimum of 5 seats.

The lowest price is $20 per seat per month for the Grow plan, effectively starting their plans at $100 per month with 5 seats. This plan includes live chat and a team inbox for 5 communication channels (ex. WhatsApp).

The Scale plan starts at $33 per seat per month and can be easily scaled up to 100 users. This plan includes nearly all features, 50 channels, team chat, chatbots, customer satisfaction surveys, and statistics.

Add-ons are available for additional functionalities. For some add-ons you pay a fixed price per month like screen sharing and Observer. For other adds-ons the costs are based on the number of conversations like the flowbot, WhatsApp Business, and phone and SMS (prices depending on the country).

Agent Platform

Talkative

Trengo

Android

Email Inbox

iOS

MacOS

Web App

Windows

Agent Tools

Talkative

Trengo

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Reminders

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Talkative

Trengo

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Hours of Operation

Knowledgebase

Offline Ticket Form

Pop Out Window

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Response Expectation

Triggers

Channels

Talkative

Trengo

Email

Facebook Messenger

Google Business Messages

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

Wechat

WhatsApp

Customization

Talkative

Trengo

Avatar

Behaviour

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Icon

Mobile Widget

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Tagline

Visitor Request Human Agent

Widget Size and Shape

Integrations

Talkative

Trengo

Dialogflow

Hubspot

Klaviyo

Mailchimp

Pipedrive

Salesforce

Webhooks

Zapier

Plugins

Talkative

Trengo

BigCommerce

Lightspeed

Magento

Shopify

Shopware

WooCommerce

Comparisons