View SocialIntents profile
In-app Live Chat Live Chat
Live Chat Slack GPT
View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form

SocialIntents versus Smartsupp


Compare Features, Integrations, Plugins, and Prices

SocialIntents Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
LinkedIn
Twitter

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

SocialIntents Notable Customers

No Data Available

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is SocialIntents?


Social Intents offers a basic live chat widget that focuses on integrations with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Social Intents has also recently added ChatGPT integration in all their plans.

Social Intents doesn’t share any examples of its customer base.

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

Agent Platform

SocialIntents

Smartsupp

Android

iOS

Microsoft Teams

Slack

Website Dashboard

Windows

Agent Tools

SocialIntents

Smartsupp

Audio Messages

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Message Filter

Notifications Audio

Notifications Visual

Tags

Typing Indicator

Visitor Ban

Visitor Information

Visual Notifications

Pre-chat Options

SocialIntents

Smartsupp

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

Message Routing

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

SocialIntents

Smartsupp

Email

Facebook Messenger

Mobile In-app Chat

Website Chatwidget

Customization

SocialIntents

Smartsupp

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Visitor Request Human Agent

Widget Behaviour

Widget Position

Integrations

SocialIntents

Smartsupp

Airtable

Calendly

Dialogflow

Google Sheets

Google Tag Manager

GPT

Hubspot

Jira

Klaviyo

LinkedIn

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Pipedrive

Salesforce

Sendinblue

Slack

Trello

Twilio

Webhooks

Zapier

Zoom

Plugins

SocialIntents

Smartsupp

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Webex

Weebly

Wix

WordPress

Comparisons