View SocialIntents profile
In-app Live Chat Live Chat
Live Chat Slack GPT
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

SocialIntents versus Intercom


Compare Features, Integrations, Plugins, and Prices

SocialIntents Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

SocialIntents Notable Customers

No Data Available

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is SocialIntents?


Social Intents offers a basic live chat widget that focuses on integrations with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Social Intents has also recently added ChatGPT integration in all their plans.

Social Intents doesn’t share any examples of its customer base.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Agent Platform

SocialIntents

Intercom

Android

iOS

Microsoft Teams

Slack

Website Dashboard

Agent Tools

SocialIntents

Intercom

AI Assisted Flow

Audio Messages

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visual Notifications

Pre-chat Options

SocialIntents

Intercom

Agent Status

Canned Replies

Conversation Routing

Operation Hours Schedule

Pre Chat Form

Product Cards

Response Expectation

Triggers

Channels

SocialIntents

Intercom

Email

Facebook Messenger

Instagram

Mobile In-app Chat

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

SocialIntents

Intercom

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Remove -Powered by-

Visitor Request Human Agent

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

SocialIntents

Intercom

Airtable

Calendly

Chatlayer.ai

Clearbit

Dialogflow

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Google Sheets

GPT

Hubspot

Jira

Klaviyo

LinkedIn

Mailchimp

Marketo

Microsoft Dynamics 365

Microsoft Teams

Pipedream

Pipedrive

Quickchat AI

Salesforce

Sendinblue

ServiceBell

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

SocialIntents

Intercom

BigCommerce

Joomla

OpenCart

Shopify

Webex

Wix

WooCommerce

WordPress

Comparisons