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Live Chat
Live Chat
View Chatwoot profile
Live Chat
Omnichannel

SocialIntents versus Chatwoot


Compare Features, Integrations, Plugins, and Prices

SocialIntents Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
LinkedIn
Twitter

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

SocialIntents Notable Customers

No Data Available

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

What is SocialIntents?


Social Intents offers a basic chat widget that focuses on integration with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Their plans start at $39 for two agents and up to 200 chat sessions per month. The more expensive plans include unlimited agents. They have a 14-day free trial available.

Social Intents doesn’t share any examples of its customer base.

What is Chatwoot?


Chatwoot is an Free Open Source Software and SaaS chat platform. You can choose to have your chat hosted by them or opt for self-hosting.

Installation is easy with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM(Ubuntu 20.04 LTS), or the Chatwoot CTL.

Chatwoot’s Commuunity Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license, you can still audit the source code. However, modification is not allowed.

Free plans are available for the hosted as well as self-hosted deployment.

Hosted cloud solutions The free Hacker plan gets you 2 seats, limited features, and only the website live chat widget as channel. More features, as well as all channels, come with the annual Startups subscription starting from $19 per seat per month.

Self-hosted solutions The free Community Edition plan gives you more control but lacks in features and does not receive support from Chatwoot. The Premium Support plan starts from $19 per seat per month and offers you custom branding and priority email support. A dedicated account manager, phone support, and advanced security features like access management are only included in the Enterprise Edition starting from $99 per seat per month.

SocialIntents Agent Platform

Chatwoot Agent Platform

Agent Platform

SocialIntents

Chatwoot

Android

iOS

Web App

Agent Tools

SocialIntents

Chatwoot

Canned Replies

Chat History

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Internal Notes

Keyboard Shortcuts

Message Filter

Tags

Typing Indicator

Pre-chat Options

SocialIntents

Chatwoot

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Channels

SocialIntents

Chatwoot

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

Website

WhatsApp

SocialIntents Customization

Chatwoot Customization

Customization

SocialIntents

Chatwoot

Colors

User Pop out Window

Integrations

SocialIntents

Chatwoot

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks

Comparisons