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Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
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Chatbot Live Chat
Live Chat

Smartsupp versus Tidio


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Tidio Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Smartsupp Agent Platform

Agent Platform

Smartsupp

Tidio

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Tidio

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

Tidio

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Channels

Smartsupp

Tidio

Email

Facebook Messenger

Instagram

Website Chatwidget

Customization

Smartsupp

Tidio

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Smartsupp Integrations

Tidio Integrations

Integrations

Smartsupp

Tidio

Google Tag Manager

Plugins

Smartsupp

Tidio

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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