View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Slaask profile
Chatbot Live Chat Video Chat
Live Chat Slack Screen Sharing

Smartsupp versus Slaask


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Slaask Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Slaask Notable Customers

Cumul.io
Sky Rocket Development
Windoo

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Slaask?


Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from Slack.

Having your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace.

Slaask offers a Marketplace, Meetings feature, and Conversation Flows to create specific paths for your customers to follow based on their needs. The flows can be either 100% automatic or combined with human interaction to filter incoming conversations and focus on the ones most important to your business.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2023.

Agent Platform

Smartsupp

Slaask

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Smartsupp

Slaask

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Screenshots

Search

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Smartsupp

Slaask

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

Message Routing

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Smartsupp

Slaask

Email

Facebook Messenger

Twitter

Website Chatwidget

Customization

Smartsupp

Slaask

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Position

Integrations

Smartsupp

Slaask

Agile CRM

Google Tag Manager

Help Scout

Helpscout

Hubspot

Pipedrive

Salesforce

Slack

Zapier

Plugins

Smartsupp

Slaask

BigCommerce

Blogger

Drupal

Facebook Marketplace

Jimdo

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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