View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Rumbletalk profile
Chat Room
Private and Group Chat Screen Messages Polls

Smartsupp versus Rumbletalk


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Rumbletalk Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $49 p/m
Free Plan: Available
Free Trial: Not Available

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Rumbletalk Details

Owned by
Rumbletalk
Year founded
2012
HQ Location
Tel Aviv, Israel

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Rumbletalk Notable Customers

Nasdaq
Solar Winds
Wix

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Rumbletalk?


RumbleTalk is an online group chat platform for websites and virtual events. It offers 5 Chat Types you can use anytime:

  1. Members Chat
    A closed group chat exclusively for your members. This can be used with a log-in system or integration of your own user base.
    Use it for: Private communities and VIP sites

  2. Queued Chat
    A moderated group chat with a designated administrator that can screen messages before it goes live.
    Use it for: Hosting Q&A Sessions, webinars, conferences

  3. Private Chats
    A one-on-one chat where anyone can start a conversation with a fellow chatter.
    Use it for: Networking and dating sites

  4. Experts Chat
    A one-on-one chat where only the chat admin can start a conversation with any user.
    Use it for: Professional consultation, job interviews, and private tutoring

  5. Social Chat
    A public group chat accessible to anyone
    Use it for: Open communities, marketplace, fan page, and public discussions. To keep the chat safe, the chat owner can ban users and profanity, slow down the chat, mute all users, and export the chat transcript.

Rumbletalk’s unique feature is being able to approve or reject messages within the chat before it goes live - perfect for hosting Q&A sessions during live online events. This powerful chat platform makes connecting and engaging with your audience super easy because of other engagement features such as polls,  file sharing, video and audio calls, and admin moderation.

Smartsupp Agent Platform

Rumbletalk Agent Platform

Agent Platform

Smartsupp

Rumbletalk

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Rumbletalk

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

Rumbletalk

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Smartsupp Channels

Rumbletalk Channels

Channels

Smartsupp

Rumbletalk

Email

Facebook Messenger

Customization

Smartsupp

Rumbletalk

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Widget Position

Smartsupp Integrations

Rumbletalk Integrations

Integrations

Smartsupp

Rumbletalk

Google Tag Manager

Plugins

Smartsupp

Rumbletalk

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

Moodle

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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