View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Smartsupp versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Rocket.Chat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.  Their paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.

All of Smartsupp’s plans come with a 14-day free trial, allowing you to try out the software and see if it’s the right fit for your needs. 

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Smartsupp Agent Platform

Rocket.Chat Agent Platform

Agent Platform

Smartsupp

Rocket.Chat

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Smartsupp

Rocket.Chat

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Message Status

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Smartsupp

Rocket.Chat

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Hours of Operation

Message Routing

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Triggers

Channels

Smartsupp

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Smartsupp

Rocket.Chat

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Smartsupp

Rocket.Chat

Dialogflow

Google Tag Manager

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Smartsupp

Rocket.Chat

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

Wordpress

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