View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View OpenWidget profile
Engagement Widget
Product Cards Contact Form FAQ

Smartsupp versus OpenWidget


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

OpenWidget Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

OpenWidget Details

Year founded
2022
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

OpenWidget Notable Customers

Printawave

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is OpenWidget?


OpenWidget is a free eCommerce widget launched in November 2022 by LiveChat.inc. It is not a real-time live chat but has 4 important features.

  • Contact form (email)
  • Product cards to promote deals
  • FAQ section
  • Widget customization

It is easy to set up but offers limited customization options, as can be expected for such a free tool. There is no option to upload images, they have to be linked to a URL. All changes are applied to the widget on your website in real time without the need to replace the script.

It has plugins for popular eCommerce platforms like:

  • BigCommerce
  • Google Tag Manager
  • OpenCart
  • Shopify
  • Squarespace
  • Woocommerce
  • WordPress

Agent Platform

Smartsupp

OpenWidget

Android

Email Inbox

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

OpenWidget

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

OpenWidget

Automated Custom Greeting

Email Capture

Message Routing

Product Cards

Triggers

Smartsupp Channels

OpenWidget Channels

Channels

Smartsupp

OpenWidget

Email

Facebook Messenger

Customization

Smartsupp

OpenWidget

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Widget Position

Smartsupp Integrations

OpenWidget Integrations

Integrations

Smartsupp

OpenWidget

Google Tag Manager

Plugins

Smartsupp

OpenWidget

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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