View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View LiveChat profile
Live Chat
Live Chat Omnichannel Integrations

Smartsupp versus LiveChat


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

LiveChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

LiveChat Details

Owned by
LiveChat, Inc
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites. Much like Google, Limousine, and Xerox, their brand name has become a synonym for the product.

As one of the largest liver chat providers, they offer a large number of app integrations and customization possibilities, ranging from CRM to e-commerce and help desk software. LiveChat has a substantial customer base of more than 37,000 companies worldwide.

Agent Platform

Smartsupp

LiveChat

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Smartsupp

LiveChat

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Smartsupp

LiveChat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

FAQ

Instant Replies

Knowledgebase

Message Routing

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Smartsupp

LiveChat

Apple Business Chat

Discord

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Text Messaging (SMS)

Twitter

Viber

Website Chatwidget

Wechat

WhatsApp

Customization

Smartsupp

LiveChat

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Visitor Migrate to Mobile (QR)

Visitor Mutable Notification Sounds

Visitor Receive Chat Transcript

Widget Position

Widget Size and Shape

Integrations

Smartsupp

LiveChat

Calendly

Clearbit

Dropbox

Feederloop

GIPHY

Google Ads

Google Drive

Google Meet

Google Tag Manager

Hubspot

Jira

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Mollie Payments

PayPal

Pipedrive

ProProfs

Salesforce

Slack

Stripe

TeamViewer

Tumblr

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

Smartsupp

LiveChat

BigCommerce

Blogger

Drupal

Ecwid

Jimdo

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Webflow

Weebly

Wix

WooCommerce

WordPress

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