View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View JivoChat profile
Audio Chat Chatbot Engagement Widget
Live Chat WhatsApp Omnichannel

Smartsupp versus JivoChat


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

JivoChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

JivoChat Details

Owned by
JivoSite
Year founded
2012
HQ Location
Vitoria ES, Brazil

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

JivoChat Notable Customers

Coding Blocks
Ispring
Sennheiser

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is JivoChat?


JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.

JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.

Agent Platform

Smartsupp

JivoChat

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Smartsupp

JivoChat

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Reminders

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Typing Preview

Pre-chat Options

Smartsupp

JivoChat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Quick Replies

Triggers

Channels

Smartsupp

JivoChat

Apple Business Chat

Email

Facebook Messenger

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Smartsupp

JivoChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Receive Chat Transcript

Visitor Request Human Agent

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Smartsupp

JivoChat

Agile CRM

Dialogflow

Feederloop

Google Sheets

Google Tag Manager

Google Translate

Hubspot

Pipedrive

Salesforce

Sendinblue

Slack

Trello

Zapier

Zendesk

Zoho

Plugins

Smartsupp

JivoChat

BigCommerce

Blogger

Drupal

Dukaan

Ecwid

Jimdo

Joomla

Lightspeed

Magento

Moodle

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

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