View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

Smartsupp versus Intercom


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.  Their paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.

All of Smartsupp’s plans come with a 14-day free trial, allowing you to try out the software and see if it’s the right fit for your needs. 

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Intercom has several pricing schemes depending on your needs. The different solutions target support, engagement, or conversion. The available features in each plan depend on the goals you have set out. Add-ons are available to expand your plan if necessary.

There is a slimmed-down plan for eligible Startups from $78 per month for a monthly subscription. Although their products are polished and user-friendly, Intercom is not suited for all businesses. Even at entry-level the Intercom messenger will set you back a hefty dime. It goes without saying, Intercom specializes in tailored solutions at Enterprise level.

Free trials are available, though it requires entering your credit card information. You will get billed if you don’t cancel your subscription in time. This is a considerable downside and a bit of an archaic practice in our opinion.

Smartsupp Agent Platform

Intercom Agent Platform

Agent Platform

Smartsupp

Intercom

Android

iOS

Web App

Windows

Agent Tools

Smartsupp

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

Intercom

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

Hours of Operation

Message Routing

Pre Chat Form / Lead Generation

Product Cards

Response Expectation

Triggers

Channels

Smartsupp

Intercom

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

Smartsupp

Intercom

Avatar

Behaviour

Branding

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Mobile Widget

Profile Picture

Remove -Powered by-

Widget Size and Shape

Integrations

Smartsupp

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Google Tag Manager

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Smartsupp

Intercom

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WooCommerce

Wordpress

Comparisons