View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View HybridChat profile
Chatbot Live Chat Managed Live Chat
Contact Form Omnichannel Team Inbox

Smartsupp versus HybridChat


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

HybridChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

HybridChat Notable Customers

Ford
Janssen Pharma
Target

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

Agent Platform

Smartsupp

HybridChat

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Smartsupp

HybridChat

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Meeting Scheduling

Notifications Audio

Notifications Visual

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

HybridChat

Automated Custom Greeting

Canned Replies

Email Capture

Message Routing

Triggers

Channels

Smartsupp

HybridChat

Email

Facebook Messenger

Google Assistant

Instagram

Text Messaging (SMS)

WhatsApp

Customization

Smartsupp

HybridChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Position

Smartsupp Integrations

HybridChat Integrations

Integrations

Smartsupp

HybridChat

Google Tag Manager

Webhooks

Zapier

Plugins

Smartsupp

HybridChat

BigCommerce

Blogger

Drupal

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Lightspeed

Magento

Moodle

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons