View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Hubspot profile
Help Desk Live Chat
CRM Live Chat

Smartsupp versus Hubspot


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Hubspot Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $50 p/m
Free Plan: Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Hubspot Details

Owned by
Hubspot
Year founded
2006
HQ Location
Cambridge MA, United States
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Hubspot Notable Customers

Stella
Trello
Zoom

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Hubspot?


Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot has over 140,000 customers in 120+ countries and can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the Free Tools plan of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder and is included in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of which incur an additional fee.

Smartsupp Agent Platform

Agent Platform

Smartsupp

Hubspot

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Hubspot

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

Hubspot

Automated Custom Greeting

Canned Replies

Email Capture

Message Routing

Triggers

Channels

Smartsupp

Hubspot

Email

Facebook Messenger

Website Chatwidget

Customization

Smartsupp

Hubspot

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Logo

Tagline / Description

Smartsupp Integrations

Hubspot Integrations

Integrations

Smartsupp

Hubspot

Google Tag Manager

Plugins

Smartsupp

Hubspot

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

Comparisons