View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat

Smartsupp versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

HelpScout Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

Agent Platform

Smartsupp

HelpScout

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Smartsupp

HelpScout

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

HelpScout

Agent Status

Automated Custom Greeting

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Message Routing

Offline Form

Pre Chat Form

Triggers

Channels

Smartsupp

HelpScout

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Smartsupp

HelpScout

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Integrations

Smartsupp

HelpScout

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Google Tag Manager

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

Smartsupp

HelpScout

BigCommerce

Blogger

Drupal

Facebook Marketplace

Jimdo

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Webex

Weebly

Wix

WooCommerce

WordPress

Comparisons