View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

Smartsupp versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Smartsupp Agent Platform

Agent Platform

Smartsupp

Gorgias

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Order Tracking

Tags

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Smartsupp

Gorgias

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Channels

Smartsupp

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Smartsupp

Gorgias

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Widget Position

Integrations

Smartsupp

Gorgias

Ada

Google Tag Manager

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

Smartsupp

Gorgias

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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