View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Feederloop profile
Audio Chat Video Chat
Screen Sharing Co-browsing Session Replay

Smartsupp versus Feederloop


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Feederloop Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $20 p/m
Free Plan:Not Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Feederloop Details

Owned by
Feederloop
Year founded
2021
HQ Location
South Africa
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Feederloop Notable Customers

24ins
Crelate
MozoApp

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Feederloop?


The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

  • Audio or video chat.
  • In-call or anonymous screen sharing.
  • Intelligent call routing to agents and teams.
  • Customers can leave voice messages when agents are unavailable.
  • Replays allow your team to watch screen share sessions retroactively.
  • It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.

Smartsupp Agent Platform

Feederloop Agent Platform

Agent Platform

Smartsupp

Feederloop

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Feederloop

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Screen Sharing

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Smartsupp

Feederloop

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Channels

Smartsupp

Feederloop

Email

Facebook Messenger

Website Chatwidget

Customization

Smartsupp

Feederloop

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Integrations

Smartsupp

Feederloop

Chatra

Dashly

Drift

Google Tag Manager

Intercom

JivoChat

Live Agent

LiveChat

Slack

Tawk.to

Zoho

Plugins

Smartsupp

Feederloop

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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