View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling A/B Testing Integrations

Smartsupp versus Drift


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Drift Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan:Not Available
Free Trial: Unknown

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.

Agent Platform

Smartsupp

Drift

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Drift

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Meeting Scheduling

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Smartsupp

Drift

Automated Custom Greeting

Canned Replies

Custom Greeting

Email Capture

Instant Replies

Message Routing

Triggers

Channels

Smartsupp

Drift

Email

Facebook Messenger

Website Chatwidget

Zoom

Customization

Smartsupp

Drift

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Integrations

Smartsupp

Drift

Clearbit

Feederloop

Front

Google Meet

Google Sheets

Google Tag Manager

Hubspot

Marketo

Microsoft Dynamics 365

Microsoft Teams

Okta

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Smartsupp

Drift

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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