View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Chatwoot profile
Live Chat
Omnichannel

Smartsupp versus Chatwoot


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

Smartsupp Agent Platform

Chatwoot Agent Platform

Agent Platform

Smartsupp

Chatwoot

Android

iOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Chatwoot

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Notifications Audio

Notifications Visual

Tags

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

Chatwoot

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

Message Routing

Pre Chat Form

Product Cards

Triggers

Channels

Smartsupp

Chatwoot

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

WhatsApp

Customization

Smartsupp

Chatwoot

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Visitor Pop out Window

Integrations

Smartsupp

Chatwoot

Dialogflow

Dyte Video & Voice Call

Google Tag Manager

Google Translate

Slack

Webhooks

Plugins

Smartsupp

Chatwoot

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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