View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View Chaport profile
Chatbot Live Chat
Omnichannel Team Inbox Visitor Monitoring

Smartsupp versus Chaport


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

Chaport Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Chaport Details

Owned by
Chaport
Year founded
2014
HQ Location
Alhambra CA, United States
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is Chaport?


Founded in 2014, US-based Chaport has since become a live chat provider with a range of options and features to enhance customer support. They have set out to make communication with customers as easy and enjoyable as chatting with friends. By prioritizing user experience, Chaport seeks to enhance customer satisfaction and build stronger relationships between businesses and their customers.

The Chaport chatwidget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 35 languages.

Agent Platform

Smartsupp

Chaport

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Smartsupp

Chaport

Audio Notifications

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Typing Preview

Visual Notifications

Pre-chat Options

Smartsupp

Chaport

Automated Custom Greeting

Custom Greeting

Email Capture

Knowledgebase

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Smartsupp

Chaport

Email

Facebook Messenger

Telegram

Viber

VK

Website Chatwidget

Customization

Smartsupp

Chaport

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Widget Position

Smartsupp Integrations

Chaport Integrations

Integrations

Smartsupp

Chaport

Google Tag Manager

Zapier

Plugins

Smartsupp

Chaport

BigCommerce

Blogger

Bubble

Drupal

Ecwid

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

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