Smartsupp versus Boei

Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.  Their paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.

All of Smartsupp’s plans come with a 14-day free trial, allowing you to try out the software and see if it’s the right fit for your needs. 

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

Boei is a Dutch one man company founded in 2021. Their main focus is turning website visitors into leads. When someone makes contact through Boei they automatically become a lead. Leads can then be ansewered in another app or in the official apps (e.g. WhatsApp).

Boei aims to serve as the frontend for customers to contact you, offering many integrations and plugins with that specific goal in mind. You can communicate through other platforms from a single button on your website.

Boei has a free plan for two communication channels on your website, limited to 50 conversations per month for 1 agent. Their paid plans start at $8 per month with Essentials, which includes all their communication channels, and is limited to 1000 conversations per month for 1 agent.

• Pro starts at $20 per month.

• Agency starts at $75 per month.

• All plans have a 14 day free trial.