View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form
View AcornChat profile
Live Chat
Slack Email Capture Live Chat

Smartsupp versus AcornChat


Compare Features, Integrations, Plugins, and Prices

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

AcornChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 30 days

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

AcornChat Details

Owned by
AcornChat
Year founded
2022
HQ Location
Hamilton County IN, United States
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

AcornChat Notable Customers


What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

What is AcornChat?


AcornChat is a dedicated Live Chat integration for Slack. It is intended for companies with fewer than 15 employees. AcornChat does not have its own dashboard, all conversations are managed in your Slack workspace. If you are already a Slack power user this might be a perfect fit for you.

The app is straightforward and has one other functionality than routing all messages through Slack; you can enable the email capture function when you are not online to answer any incoming queries. Set up the chat widget and create a dedicated channel or select an existing one in Slack. A new thread is created for each visitor that contacts you, providing a clear overview.

Read more about the pros and cons of Acorn Chat in our analysis of the best live chats with Slack integration of 2023.

Agent Platform

Smartsupp

AcornChat

Android

iOS

Slack

Website Dashboard

Windows

Agent Tools

Smartsupp

AcornChat

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Tags

Visitor Ban

Visitor Information

Pre-chat Options

Smartsupp

AcornChat

Automated Custom Greeting

Email Capture

Message Routing

Triggers

Channels

Smartsupp

AcornChat

Email

Facebook Messenger

Website Chatwidget

Customization

Smartsupp

AcornChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Widget Icon

Smartsupp Integrations

AcornChat Integrations

Integrations

Smartsupp

AcornChat

Google Tag Manager

Slack

Plugins

Smartsupp

AcornChat

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

Comparisons