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Slaask versus Userlike


Compare Features, Integrations, Plugins, and Prices

Slaask Pricing Model

  • Feature Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Userlike Pricing Model

  • Feature Based
  • Site Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Userlike Notable Customers

Toyota, Nivea

What is Slaask?


Slaask is THE customer service app for all Slack users.

Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack!

By allowing you to have your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace. The best part? Completely transparent on the customer side.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2022.

Slaask’s features allow you to take care of all your customers’ needs: from our Marketplace to our Meetings feature, and not forgetting our powerful Conversation Flows feature which allows you to create specific paths for your customers to follow based on their needs. These flows can be either 100% automatic or a mix of automatic communication and human input, allowing you to filter incoming conversations and focus on the ones most important to your business.

Notable customers of Slaask include Cumul.io, Windoo, and Sky Rocket Development.

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Slaask Agent Platform

Userlike Agent Platform

Agent Platform

Slaask

Userlike

MacOS

Slack

Windows

Agent Tools

Slaask

Userlike

Canned Replies

Channel Switching

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Typing Preview

Slaask Pre-chat Options

Userlike Pre-chat Options

Pre-chat Options

Slaask

Userlike

Canned Replies

Scheduled Hours

Slaask Supported File Types

Userlike Supported File Types

Supported File Types

Slaask

Userlike

.doc(x)

.jpg

.pdf

.png

.webp

Widget Customization

Slaask

Userlike

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

Tagline

White label

Slaask Integrations

Userlike Integrations

Integrations

Slaask

Userlike

Google Tag Manager

Slack

Zapier

Plugins

Slaask

Userlike

BigCommerce

Drupal

Facebook Marketplace

Jimdo

Magento

Shopify

Squarespace

Wix

Wordpress

Connectivity

Slaask

Userlike

Email

Facebook Messenger

Telegram

Text Messaging (SMS)

Twitter

Website

Whatsapp

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