View Slaask profile
Live Chat
Live Chat
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Slaask versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Slaask Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Slaask Notable Customers

Cumul.io
Sky Rocket Development
Windoo

What is Slaask?


Slaask is THE customer service app for all Slack users.

Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack!

By allowing you to have your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace. The best part? Completely transparent on the customer side.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2022.

Slaask’s features allow you to take care of all your customers’ needs: from our Marketplace to our Meetings feature, and not forgetting our powerful Conversation Flows feature which allows you to create specific paths for your customers to follow based on their needs. These flows can be either 100% automatic or a mix of automatic communication and human input, allowing you to filter incoming conversations and focus on the ones most important to your business.

Notable customers of Slaask include Cumul.io, Windoo, and Sky Rocket Development.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Agent Platform

Slaask

Rocket.Chat

Android

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

Slaask

Rocket.Chat

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

File Sharing

Internal Notes

Mark as Spam

Message Status

Notifications Visual

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Slaask

Rocket.Chat

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Scheduled Hours

Triggers

Channels

Slaask

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Slaask

Rocket.Chat

Avatar

Behaviour

Branding

Colors

Display Name and Title

Icon

Light and Dark Themes

Notification Counter

Notification Sound

Position

Profile Picture

Real Time Customization

Tagline

Visitor Pop out Window

Visitor Receive Chat Transcript

White label

White Label (Remove -Powered by-)

Integrations

Slaask

Rocket.Chat

Dialogflow

Google Tag Manager

Hubspot

Salesforce

Slack

Trello

Webhooks

Zapier

Zoho

Plugins

Slaask

Rocket.Chat

Facebook Marketplace

Shopify

Wordpress

Comparisons