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Slaask versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Slaask Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Slaask?


Slaask is THE customer service app for all Slack users.

Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack!

By allowing you to have your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace. The best part? Completely transparent on the customer side.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2022.

Slaask’s features allow you to take care of all your customers’ needs: from our Marketplace to our Meetings feature, and not forgetting our powerful Conversation Flows feature which allows you to create specific paths for your customers to follow based on their needs. These flows can be either 100% automatic or a mix of automatic communication and human input, allowing you to filter incoming conversations and focus on the ones most important to your business.

Notable customers of Slaask include Cumul.io, Windoo, and Sky Rocket Development.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Slaask Agent Platform

HelpScout Agent Platform

Agent Platform

Slaask

HelpScout

Slack

Web App

Agent Tools

Slaask

HelpScout

Canned Replies

Channel Switching

Chat Transcripts

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Slaask Pre-chat Options

HelpScout Pre-chat Options

Pre-chat Options

Slaask

HelpScout

Canned Replies

Scheduled Hours

Slaask Supported File Types

HelpScout Supported File Types

Supported File Types

Slaask

HelpScout

.doc(x)

.jpg

.pdf

.png

Widget Customization

Slaask

HelpScout

Branding

Colors

Display Name and Title

Icon

Position

Profile Picture

Tagline

White label

Slaask Integrations

HelpScout Integrations

Integrations

Slaask

HelpScout

Google Tag Manager

Slack

Zapier

Plugins

Slaask

HelpScout

Facebook Marketplace

Shopify

Wordpress

Connectivity

Slaask

HelpScout

Email

Facebook Messenger

Twitter

Website

Comparisons